First off, what is unboxing? Come on, remember that feeling you felt as a kid on Christmas morning? Staring at your presents and imagining ripping them open and discovering what’s inside? Unboxing is the adult version, except we already know what’s inside. It’s the anticipation we feel when we receive a package from an online purchase. It extends the feeling of excitement you felt when you hit the ‘purchase’ button.
But, what many brands don’t realize is that the unboxing experience is an opportunity to make another impression. To stamp your brand identity in the buyer’s mind and leave them wanting to purchase something else just to receive the personalized packaging that made them feel so special. Yes, product packaging design can elicit emotions and it’s a vital part of the sale experience. It’s the post-sale experience, your chance to leave a lasting impression.
Learn from the experts
A brand that’s nailed the unboxing experience is millennial beauty brand Glossier. When you buy fromGlossier, you receive a branded minimalistic white box which contains a pink bubble wrap-style pouch that’s a gift in itself. It’s essentially a free makeup bag, and including a free gift is key to creating loyal customers. The freebie contains the products that were purchased and some cute stickers featuring the brand name. That encourages the buyer to spread the word about the brand by plastering those stickers all over their belongings.
Glossier also includes free samples in their packaging, which is an absolute must for cosmetic brands.People like to try before they buy, and this is a crucial opportunity to tap into that. Another value-adding option is including inserts, like a 15% off voucher for your brand or a related one.
How to create the perfect product packaging design
Your efforts shouldn’t stop at your product or service. It’s not about how great the tea is, but how the whole shopping experience makes buyers feel, from start to finish. Bain & Company Found that 60-80% of buyers don’t use the same product or service again, even if they were satisfied. That’s because there are so many choices. The herbal tea market is oversaturated, but Yogi adds an extra ‘wow factor’ that others don’t.
Consider presentation: How Will your products be arranged when your buyer opens their package? If they’re all scrunched in one corner, that won’t look so good. Make sure the size of your box coincides with the size of your products and enables them to stay in place in transit. It’s the little things that count! Include some nice-colored tissue or confetti to make your package feel like the gift it is.
Choosing the right 3PL can be one of the most important and most difficult decisions any eCommerce company can make, especially now more than ever. Partnering with the right supply chain fulfillment company can make or break your long-term success and directly impacts on your organization, customers, and revenue.